Refund policy

Returns

We accept returns within 30 days of delivery.

To be eligible, items must be:

• Unused and in original condition

• Returned in original packaging with all accessories

• Accompanied by proof of purchase

Custom, personalized, and print-on-demand items are non-returnable.

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How to Start a Return

Email us at info@al-falahhomedecor.com to request a return.

If approved, we’ll provide return instructions.
Customers are responsible for return shipping costs.
Items sent back without approval will not be accepted.

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Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with clear photos (and video if requested).
This helps us resolve the issue quickly or file a shipping claim.

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Exchanges

We don’t offer direct exchanges.
To get a different item, please return the original (if eligible) and place a new order.

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European Union Customers

Orders shipped to the EU may be returned within 14 days of delivery, except for custom or personalized items, which are non-returnable.

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Refunds

Once your return is received and inspected, we’ll notify you.

Approved refunds are issued to the original payment method within 10 business days.
Shipping charges are non-refundable unless the return is due to our error.